Mike Knapp | IT Management

IT Management

Five Keys to Managing Gen Y

Posted by Mike Knapp in IT Management

My latest article, Five Keys to Managing Gen Y was recently picked up by Business in Vancouver and published in the January 17-23 edition. Here’s an excerpt: You’™d think we were grumpy old men. Recently I had lunch with a number of IT leaders, and…

Mini Case Study: Accounting Process Improvement

Posted by Mike Knapp in IT Management

Over the last several months I’ve been spending time working with a client’s finance department on process improvement.  While their headcount is quite small, their finance and accounting there is complex – they’re a multi-national public (SOX applies) company managing several very major projects (think…

The IT Maturity and Value Model

Posted by Mike Knapp in IT Management

Technology can be a disruptor or accelerator for businesses. When IT processes are immature and systems not stable, IT is a cost center; distracting and disrupting the business. Working properly, IT is transparent and works like a utility; it’s there working for you when you…

Zen and Leadership

Posted by Mike Knapp in IT Management

I recently stumbled upon another interesting leadership website, from Terry Starbucker. In this collection of 21st century leadership ramblings, there’s a posting on applying a little Zen at your workplace.  In his article, Terry talks about the importance of being present, taking the time to…

Change Inertia

Posted by Mike Knapp in IT Management

Earlier this week I had the opportunity to sit down and enjoy coffee with a colleague dealing with a daunting business process re-engineering task.  She’s working with a client that has not leveraged technology well in their current business processes.  Management recently hired a new…

Crippling Outsourcing Mistakes

Posted by Mike Knapp in IT Management

Recently I was reading an interesting article called Outsourcing: 10 Crippling Mistakes IT Departments Make and found myself scratching my head. At first, I was unsure why – all 10 things they point out are definitely key issues that can seriously harm or cripple your…